Documents can't answer an auditor's question. People do.
Stage 2 of a certification audit happens on site: your staff interviewed, your participants interviewed, your supports watched. Perfect paperwork will not save a team that freezes in the kitchen. This pack prepares the conversation.
What you're preparing for
Documents pass Stage 1. People pass Stage 2.
The Commission publishes a free two-page factsheet, "What will NDIS auditors ask you?" This pack doesn't hide it. It links to it. What it adds is depth the factsheet can't carry.
Beats the free factsheet on purpose
Questions mapped to specific quality indicators, weak versus strong answers side by side, and a script a supervisor can actually run at handover.
Written on shift, not in a boardroom
No compliance ratings and no predicted outcomes. Just preparation for a conversation your team will have anyway, from someone who's done the handover.
Targets what the score actually tests
Every indicator is scored 0 to 3. This pack targets the indicators most often lost to a weak interview answer, not a missing document.
"How do you know this system works in practice? Can you show us an example?"From the Commission's own published audit case study, describing why the audit became "less theoretical and more real"
How the score actually works
Every indicator is scored 0 to 3. A single major non-conformity stops registration progressing and gives the provider three months to fix it.
What auditors actually ask
These are for provider awareness only. They are never rehearsed with participants.
"Do you feel safe?"
"Do staff listen to you?"
"How do you know participants are safe?"
"Can you show me how incidents are managed, start to finish?"
The pattern the pack teaches for managers: system, then example, then evidence. Name it, prove it, put the document on the table.
The question that catches most SIL teams out
Try the tabs below. This is exactly the depth every one of the 64 questions in the pack gets.
"We ask them." / "There's a menu roster." / "They're pretty easy-going."
"Thursday afternoons we do the shopping list together. I use the photo cards because Sam doesn't use many words, so I put two or three options out and he picks. If he pushes one away that's a no, and I write that in the food preferences sheet so the next person on shift knows. Last week he chose the butter chicken two nights running so we've added it to the regular list."
64 questions like this one, covering all 25 SIL quality indicators and the Core module. See what's in the full pack ↓
What this pack will never do
Read these twice. They're the difference between preparation and misconduct, and they're printed on the cover of every pack, not buried in the terms.
Rehearse practice, not scripts
Every strong answer describes something a real team actually does. If a worker can't answer honestly, the problem isn't the answer. It's a gap in practice. The pack says so, and tells the provider to fix the gap before the audit, not rehearse around it.
Participants are never coached
Auditors interview participants privately to get unfiltered views. This pack never scripts an answer for a participant to give an auditor. What it provides instead: a plain-language sheet telling them an audit is happening, that they can say no, and that they can have support with them.
Seven components, built for the floor, not the boardroom
Delivered as a single tagged PDF with working bookmarks, so a supervisor can jump straight to the question they need mid-audit.
Question bank
Every likely auditor question, mapped to the indicator it tests, with weak/strong answers and the evidence to point at.
51 pagesHuddle scripts
Eight 15-minute team sessions run at handover, one a week. Read aloud cold, no prep needed.
10 pagesObservation checklist
The ten behaviours auditors watch for, as a pre-audit walk-through a supervisor runs with a shift.
3 pagesParticipant information sheet
Plain-language explainer: what an audit is, your rights, and that you can say no. Nothing more, ever.
2 pages, plus provider notesManager's brief
The governance-level questions and exactly what evidence to have on the table before the auditor arrives.
6 pagesReadiness self-check
A sixteen-line score sheet the provider fills in themselves, ahead of time, with a fix-time column so you know what is still worth doing.
2 pagesCompetency sign-off form
Observation-based assessment covering all four practices named in Practice Governance Quality Indicator 3. The gap a training register cannot fill.
4 pagesOne PDF. No procurement, no call booking.
A card-payment decision, not a sales process. Choose the edition that matches how many houses you're preparing.
SIL Edition
- Standards 1 to 4 question bank
- Huddle scripts 1 to 4
- Observation checklist
- Participant information sheet
- Licensed for one house
Full Edition
- Everything in SIL Edition
- Core module highlights
- All 8 huddle scripts
- Manager's brief plus self-check
- Competency sign-off form
- Licensed for one house
Team Licence
- Everything in Full Edition
- Licensed for every house you run
- Unlimited internal copies
- One price however many houses you run
One organisation, internal use. Print it and share it with your own staff. SIL and Full cover one house. The Team Licence covers every house you run, with no limit on copies. Not for resale or distribution outside your organisation. Prices in AUD. Privacy and full terms.
The guardrails, in plain sight
Everything a careful buyer asks before paying a stranger by card. Open any of them.
Nothing here limits your rights under the Australian Consumer Law.
If the file will not download, will not open, or is missing pages, email us and tell us what happens when you try. We will send you a working copy personally.
It is an ordinary PDF: it opens in any web browser or PDF reader. No special software, no password, nothing to install.
Once a working copy has been supplied, or where the request is a change of mind or an accidental purchase, a refund is not available. Full terms.
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- DeliveryImmediate. You are returned here and the pack downloads straight away.
- PersonalisedYour organisation name on the cover and in the footer of every page.
- Link life72 hours from the first time you open it, and five downloads. After that, email us and we will send it again.
- What we storeYour email, organisation name, edition, order and session reference, purchase date, and when and how often you downloaded.
- What we don'tWe do not sell it, share it, or send you anything but the file and update notices. Stripe keeps its own record under its own terms.
Get your team ready for the conversation, not just the paperwork.
64 questions, 8 huddle scripts, one observation checklist. Written for the kitchen, not the boardroom.